IT service desks have long been viewed as expensive but necessary cost centers that play an essential role in keeping organizations operational. However, this perception is rapidly changing as intelligent IT service management (ITSM) platforms demonstrate their ability to transform service operations from expense drains into efficiency engines that deliver measurable cost savings and strategic value.

Traditional IT service desks face the daily challenge of managing an ever-increasing volume of routine requests while maintaining quality service within constrained budgets. Password resets, access provisioning, and basic software troubleshooting all consume enormous amounts of staff time, creating bottlenecks that frustrate users and limit IT’s ability to focus on strategic initiatives.

When skilled IT professionals spend much of their time on repetitive tasks, organizations not only pay premium wages for routine work but also sacrifice the innovation and strategic thinking these professionals could apply elsewhere. Manual processes also introduce human error, inconsistent service delivery, and delays that ripple through the organization.

The AI-powered transformation

Intelligent ITSM represents a fundamental shift in how service desks operate. Unlike basic automation tools that simply execute predefined scripts, ITSM systems powered by artificial intelligence (AI) analyze historical data, identify patterns, and continuously learn from ongoing operations to improve service delivery.

“The transformation we’re seeing with intelligent ITSM goes far beyond simple cost reduction,” says Karl Triebes, chief product officer at Ivanti. “Organizations are discovering that when you automate routine service desk tasks and free IT staff to focus on strategic initiatives, you’re not just saving money; you’re also unlocking innovation capacity that drives business growth.”

For instance, intelligent ITSM can provide:

Automated incident routing that ensures that requests reach the right resources immediately

AI-powered chatbots that resolve common issues without human intervention

Predictive analytics that identify potential problems before they impact users

Intelligent workflows streamline approvals and escalations, and self-service portals empower users to resolve many issues independently.

Organizations that employ intelligent ITSM report improvements in resolution times, with many routine requests handled instantly through automated workflows. As for the more complex issues that require human intervention, these platforms enable IT to prioritize work based on business impact rather than simply responding to the loudest complaints. The upshot: Users spend less time waiting for IT support and more time on value-generating activities.

Intelligent ITSM also delivers compliance benefits, reducing the risk of costly regulatory violations while ensuring standardized service delivery across the organization. Enterprises can also move out of a reactive stance, leveraging intelligent ITSM’s real-time visibility into service health to enable proactive management and continuous improvement, further optimizing operational efficiency.

Also, intelligent ITSM enables organizations to strategically reallocate IT resources. When routine tasks are automated, skilled technicians can focus on digital transformation initiatives, security improvements, and innovative solutions. This shift transforms IT from a cost center into a function that enables the business to achieve its objectives faster and more efficiently.

One example of an intelligent ITSM platform is Ivanti Neurons for ITSM , which integrates AI-powered virtual agents, incident correlation, generative AI, and automated workflows into a comprehensive service management ecosystem. The platform’s self-service portal enables users to resolve issues independently, and advanced analytics help IT teams identify optimization opportunities and prioritize work based on business impact.

Promoting scalability and flexibility, Ivanti supports hybrid and remote environments while demonstrating how intelligent ITSM can deliver faster, more cost-effective service experiences to enable you to work smarter, not harder.

Discover how Ivanti can help your organization take a proactive, automated approach to ITSM.

Source:: Computer World

By Deepti Pathak Spotify has introduced a big update for its free users, removing one of the biggest restrictions…
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By Alex Menn Europe’s AI startups are losing ground to the US — and their own investors are to blame. Only 5% of global venture capital is raised in the EU, according to the European Commission. The US, by contrast, attracts more than half, while China takes 40%. Yet Europe isn’t capital-poor: households save €1.4tn a year, nearly twice as much as in America. Still, very little of that money finds its way into startups, despite a plethora of incentives like the UK’s EIS tax relief for business angels.   Even when funding is available, Europe’s venture capital firms are slow and cautious. Funds…This story continues at The Next Web

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By Hisan Kidwai For all the music enthusiasts, Spotle is a super fun puzzle game where, instead of words,…
The post Spotle Hints & Answer For Today: September 19 appeared first on Fossbytes.

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Intel will collaborate with Nvidia to design CPUs with Nvidia’s NVLink high-speed chip interconnect, it said Thursday — just months after committing to co-develop a competing interconnect, UALink, with AMD, Broadcom, and other tech companies.

The two have also agreed to “jointly develop multiple generations of custom data center and PC products,” they said in a joint statement.

Continue reading on Network World.

Source:: Computer World

By Deepti Pathak Steal a Brainrot is one of the most unique Roblox games out there. You start by…
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By Dimitri Masin Venture capital investment surged to a 10-quarter high of €108.3bn in Q1 2025, fuelled by artificial intelligence, which accounted for over  €44.6bn raised. In recent years, AI has felt like a money-printing machine. Investors, eager to avoid missing out on the next big thing, were quick to back almost any startup that mentioned AI in their pitch deck. The idea didn’t need to be particularly well-implemented or useful. In some cases, even the illusion of innovation was enough to earn a unicorn valuation. But investors are now wising up to AI-washing. As the CEO of Gradient Labs — an AI…This story continues at The Next Web

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By Deepti Pathak Not everybody wishes to have their Facebook profile available to anyone. Securing your Facebook profile is…
The post How To Lock Your Facebook Profile on iPhone, Android, and Desktop? appeared first on Fossbytes.

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Monday is set to launch an AI agent builder tool that can automate a range of work management tasks, the company announced at its Elevate conference on Wednesday.

The agents don’t just answer questions, they “execute tasks, connect systems, and learn from context,” said Daniel Lereya, chief product and technology officer at Monday, in an email conversation with Computerworld. “This frees teams and individuals from repetitive execution, allowing them to focus on creativity, strategy, and human judgment.”

Monday’s agents can take action across different teams and app integrations he said, as well as interact via multiple communication channels, including email, SMS and phone calls,

One example is an AI phone agent that can be set up to autonomously make calls when triggered. This could be used in event planning projects, for instance. Here, said Lereya, a Monday agent can be directed to call prospective meeting attendees on their phones to confirm attendance. The results — including how many people an attendee plans to bring with them — are then uploaded to a Monday board, potentially saving significant time compared with manual calls and data entry.

Natural language agent creation

Custom agents are created via natural language prompts in Monday’s agent builder tool. A breakdown of the agent’s logic is then presented. In the case of the RSVP phone agent, this would include its purpose, capabilities (for example, to engage attendees in a friendly and professional manner, confirm attendance, record and summarize response, and deal with objections with patience), and the conversational style of the AI voice bot. It’s then possible to tweak settings, including the ability to edit the text script, or speech speed, for instance.

Another example is a service agent that answers customer inquiries, tapping into a company’s knowledge base.  

Customers can build their own agents using a natural language interface or select from prebuilt agents created by Monday. One agent that’s ready out of the box is a digital sales development agent, with the ability to qualify leads, schedule meetings, and ensure CRM data is accurate. “It extends the reach of a sales team without requiring additional headcount,” Lereya said. More prebuilt agents will follow in future, he added.

Pay as you go pricing

Monday expects to make its agent builder tools generally available to customers in October, it said. To access the agents, customers will pay a monthly fee that includes a pool of credits. These credits are consumed based on agent activity. It’s unclear is how much the agents will cost however: Monday didn’t respond to Computerworld’s request for full pricing details.

Monday agents rely on multiple AI models, including speech-to-text, text-to-speech, and text-generation models from vendors including OpenAI and Anthropic.

Given the propensity for generative AI models to hallucinate and produce inaccurate outputs, autonomous agents could be a concern for those using Monday’s application for important tasks. Lereya said that Monday applies “multiple prompt- and context-engineering techniques, as well as grounding strategies,” to minimize the occurrence of hallucinations. “We also invest heavily in internal evaluations to continuously optimize quality,” he said.

But you still need a human to take the blame

Monday’s agents are “designed to execute within guardrails” with humans retaining control, and the ability to “review, monitor, or intervene before critical actions are taken,” he said.

The launch of Monday’s agents is the latest stage in the company’s plans to embed artificial intelligence across its work management software products. As well as the Monday Sidekick chatbot assistant – which is generally available from today –the company also launched AI Blocks earlier this year, automating individual tasks such as transcribing a call.

Monday Agents are similar in some respects to the AI Blocks but serve different purposes. “Think of it this way: AI Blocks are the building blocks of intelligence; Agents assemble and coordinate them into autonomous teammates,” said Lereya.

At its Elevate user conference, Monday also announced that its Marketplace for third-party app integrations will include agents and skills that users can browse and access. Monday also introduced a new Campaigns, an email marketing feature within its CRM product, which automates functions such as copy generation and audience segment recommendation. Both features are now generally available.

Source:: Computer World

Zoom is implementing new collaboration features so users spend less time planning and more time getting work done.

Zoom’s new AI Companion 3.0 will introduce new features over the next year, providing enhanced ways to manage time and collaboration. One such feature will recommend meetings that users can skip.

“We want you to be able to focus on work that’s energizing, that’s engaging. A lot of it comes when the work is taken care of, when you’re actually engaging in things which are really valuable,” said Smita Hashim, chief product officer at Zoom.

Skipping meetings

The ability to skip meetings is just one of many new features in AI Companion 3.0, which Zoom says will prevent digital overload on workers.

Workers spend a lot of time chasing work rather than making progress, and AI agents can automate many tasks, Hashim said.

The feature to skip meetings will help workers overcome meeting fatigue, Hashim said.

“It can look at your context and participation. Based on that… it can recommend you skip and you can ask the host to send you a summary,” Hashim said.

Another new AI Companion 3.0 feature helps prepare workers for meetings. Users can request the agenda, action items, and key insights. That feature will come out in October this year.

“It’s more about the right conversations at the right time with the right preparation and the right follow-ups. So those conversations turn into outcomes,” Hashim said.

Zoom is also adding a deep research capability where it can retrieve information from previous meetings and platforms such as Microsoft and Slack. Other new AI Companion 3.0 features include note-taking and key takeaways from meetings.

A push toward agentic AI

The new productivity features are part of Zoom’s push to agentic AI, which is built around a federated approach. Customers can connect to many models.

“We have OpenAI models, we have Anthropic models, we have GPT-5 models, we have small language models which we develop, which are specialized to the task,” Hashim said.

Zoom is also adding a new Custom AI Agent capability for IT admins to test out external AI connections into Zoom. Initially, the Zoom platform will be adding SharePoint and ServiceNow connectors.

Zoom is adding new features to its videoconferencing interface. Users will be able to conference via photorealistic avatars, whose cameras will track user movement. Real-time voice translation features and better audio and video at 60 frames per second will improve the quality of conversations.

Zoom is also plugging in cellular connection capabilities via T-Mobile, allowing users to make cellular phone calls through smartphones.

In 2026, Zoom will add support for HP Dimension with Google Beam for Zoom, which provides a more realistic 3D conversation experience. Google Beam uses multiple cameras and AI technology to provide realistic experiences. HP’s Dimension hardware has a price tag of $25,000, with the Google Beam license sold separately. Google Meet will also support Beam, which was researched for years under the codename “Project Starline.”

Source:: Computer World

By Stepan Veselovskyi The full-scale war has reshaped priorities for Ukraine’s tech sector. Innovative military technologies and advanced defence solutions are not only essential for the country’s security — they’re also among the most promising vectors for business growth. Ukrainian defence tech is tested directly on the battlefield, under the most challenging conditions. These circumstances allow products to prove their effectiveness, attracting interest from international partners, investors, and allied countries looking to strengthen their own defence capabilities. From my position at the heart of Ukraine’s tech ecosystem, I’ve seen how quickly the sector has shifted towards defence — and how global attention is now…This story continues at The Next Web

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By Hisan Kidwai For all the music enthusiasts, Spotle is a super fun puzzle game where, instead of words,…
The post Spotle Hints & Answer For Today: September 17 appeared first on Fossbytes.

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By Hisan Kidwai The NYT’s Spelling Bee is a super fun word-hunting game where you have to guess as…
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By Nina Aziz Justin Startup wisdom is a new TNW series offering practical lessons from experts who’ve helped build great companies. This week, global traction strategist Nina Aziz Justin — founder of The Resilience Mentor — shares her approach to building resilience. In the startup world, we’re taught to obsess over metrics. Burn rate, CAC, MRR — they dominate the dashboards and drive the decisions. And yes, data matters. But there’s something quietly more essential that rarely gets the same spotlight: resilience. This piece offers a balanced perspective — one that holds space for both sides. While execution metrics are essential for traction and…This story continues at The Next Web

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While you may have been distracted by Apple’s new product releases and interesting operating system enhancements, the company also quietly a powerful new security feature this week: Memory Integrity Enforcement (MIE).

The tech, which is built into Apple’s latest iPhones, combines always-on protections at a chip level with software defenses against the most commonly exploited software vulnerabilities. In a blog post, the company said it believes MIE will “completely redefine the landscape of memory safety for Apple products.”

The idea is that it protects computer memory safety, ensuring that small coding mistakes that can be exploited to access data held in your computer memory can’t be used to breach system security. In simple terms, it prevents hackers from exploiting software flaws that give access to memory. 

This isn’t the only way attackers launch attacks, of course, but it is a frequently used approach that has now been secured on the iPhone.

A significant upgrade to memory safety

In a LinkedIn post, Apple’s genius Head of Security Engineering and Architecture, Ivan Krstić wrote that MIE represents the culmination of half a decade of design and engineering effort in which Apple has combined Apple Silicon hardware design with operating system security. The result is an industry-first, always-on memory safety protection that does not compromise device performance.

“Because of how dramatically it reduces an attacker’s ability to exploit memory corruption vulnerabilities on our devices, we believe Memory Integrity Enforcement represents the most significant upgrade to memory safety in the history of consumer operating systems,” he wrote

Apple has tested the new tech against “exceptionally sophisticated mercenary spyware attacks from the last three years,” he wrote. As a result, Apple believes the protection will make it far, far more expensive and difficult to develop and maintain such attacks.

It’s a protection that disrupts many of the most effective exploitation techniques from the last 25 years, wrote Krstić. These are huge, huge claims. 

Will MIE come to the Mac?

As the protection only appears in the latest iPhones, it seems reasonable to think it will also be introduced across Macs and other Apple devices in future as new processors are introduced.

I make that assumption because MIE quite evidently relies on both hardware (the processor), as well as software – and the new iPhones introduce new chips which, logically, will eventually in some form extend to Apple’s PCs and tablets.

How does MIE work?

In brief, the protection relies on both hardware and software with key components including secure typed memory allocators, Enhanced Memory Tagging Extension (EMTE) in synchronous mode, and Tag Confidentiality Enforcement. What are these?

Secure typed memory allocators are Apple’s new system for memory management that secures memory handling at the hardware/software level.

Enhanced Memory Tagging Extension is Apple’s strengthened version of ARM’s Memory Tagging Extension (MTE). It assigns tags to chunks of memory and to every pointer to that memory so that when an app accesses memory the processor can check all the tags line up. If they don’t, access is blocked.

Tag Confidentiality Enforcement: This keeps those randomized tag values secret and ensures leaked data doesn’t include the values assigned to those tags.

These three technologies work together to block common memory attacks such as buffer overflows and use-after-free memory exploits, even at kernel level. This means that if malware tries to use a block of freed memory or tries a brute force attack or attempts to leak tag values, the tech prevents it. For a deeper dive into how the technology operates I urge you to look at Apple’s own guidance.

What this means to you

It’s important not to draw too many conclusions, but what is interesting here is that by managing both the hardware and the software Apple can now promise robust and resilient security protection for even its most high value iPhone customers. 

If, as I expect, the company extends this protection to its other hardware products in the future, then it will be challenging to identify any good reason any enterprise professional handling confidential or regulated data would want to use any other platform, given how insecure those have proved themselves to be.

This protection should help protect against some of the world’s most frequently used attacks.

And this is a very, very good thing.

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Source:: Computer World

WalkMe, the digital adoption platform (DAP) vendor that SAP bought last year for $1.5 billion in cash, on Tuesday launched what it described as a “new digital learning solution”, an AI-based offering it says embeds training directly into the software tools employees use daily.

Most enterprise training, the company said, “still happens too early, too far removed from both where work happens and the moment of need. This approach clashes with a fundamental reality of human memory: cognitive science shows up to 90% of information is forgotten within a week.”

The result, WalkMe stated in a blog, is that when employees cannot recall their training, “they are forced to search for answers …  This new offering reinforces key skills by embedding training directly into the applications employees use every day, even when workflows extend across multiple applications.”

The new solution is now in beta, with general availability (GA) scheduled for December, according to Hila Sigal, senior vice president of product marketing at WalkMe. Pricing will be announced at GA. The product can “deliver content on any application, whether it’s SAP or non-SAP applications,” she said. “You are not limited, and you can bring in that learning to wherever it needs to be.”

She added, “we have the guidance product [WalkMe DAP], and now we are introducing the learning product, and both of these together help people navigate technology and change in general.”

Scott Bickley, an advisory fellow at Info-Tech Research Group, described the offering as one that “essentially seeks to tackle two primary use cases: new employee onboarding and training, and customer guidance on public-facing websites. This works via workflow step-by-step training, pop-ups, tool tips, and real-time prompts. “

Traditional training can be error-laden

There are, he said, “few events in a professional employee’s life that are more daunting than learning how to perform one’s job on an SAP ERP system. It can be excruciatingly painful, complex, and overwhelming in terms of sheer scale. Now, take an employee from a legacy SAP ECC system and ask them to re-learn their job under a completely new UX.”

Under these circumstances, he said, “[it is] not uncommon for employee morale to tank, process efficiencies to stall out, and overall enterprise throughput to take a step back … until the workforce can master the new solution capabilities, workflows, and ways of doing their job to eventually surpass the previous status quo.”

Traditional training “is comprised of copious and unwieldy documentation sets, incomplete documentation, laborious training sessions, and constant system issues in the event of a system launch or even routine bug fixes,” he said. “This process is time-consuming, error-laden, and the information can be out of date as soon as it is internalized.”

Now, said Bickley, “imagine today’s alternative: a system that sees you perform a task correctly the first time, learns from it, and memorializes those sequenced steps, mouse clicks, and keystrokes, such that when the employee gets stuck, the system can pull them through to task completion. With many end users accessing dozens or hundreds of system transactions as part of their job, this functionality is invaluable — a real efficiency driver, and also a means to reduce risk via the built-in guardrails and guidance ensuring accurate data is entered into the system.”

He said, “WalkMe tracks users’ usage of their systems — where they stop, what they do, and where they run into problems. This existing baseline of ‘user context’ is a natural jumping-off point for an AI-assisted evolution of the product. The Visual No Code Editor is where the employee guidance flows are built, and the no-code, visual point and click nature of this tool enables business teams to build the training tools and not be dependent on developers.”

‘I see this as much more than Clippy for SAP’

“[The ability] to build highly granular workflows that can discern across user group segments (for example, role, device type, geography, behavior), coupled with already existing automation for things like auto-completion of form fields as an example, provides a meaningful nudge when an employee gets stuck on a process step,” said Bickley.

“Considering that WalkMe can also avail itself of non-SAP data sources, it is likely that complex, multi-app business workflows can be extended to this solution as well. I see this as much more than Clippy for SAP,” he added. “The ability to have tailored, contextual, and personalized guidance through systems of record, in real time, is compelling.”

However, Bickley noted that it is not clear why SAP has created two SKUs for the product: the WalkMe Digital Adoption for “doing” the work, and WalkMe digital learning for “learning” and training the system. “The inherent purpose of one necessitates the other, so this may rightfully be viewed by many as a money grab on the part of SAP,” he pointed out. “I would have preferred to see this new functionality incorporated into the existing product, perhaps with functionality tiers and associated pricing.”

He said, “as the backdrop for WalkMe pricing is historically opaque, with no public pricelist available and pricing dependent on a multitude of factors such as company size, internal/external use or both, number of users, and deployment type, this seems like a lost opportunity for SAP to simplify this part of the [learning and development] track to create a more universal appeal for this add-on capability.”

“With SAP attracting many net new S/4 HANA customers in the SMB space, simplifying the commercial structure could go a long way towards driving mass adoption of this critical tool,” he said.

More SAP news:

SAP change management still challenges enterprises

SAP data sovereignty service lets customers run cloud workloads inside their data centers

SAP to acquire SmartRecruiters to enhance its SuccessFactors HCM suite

Source:: Computer World

By Karolina Löfqvist Left unchecked, Europe’s narrow focus on AI investment will come at the health of half its population. As venture capital floods disproportionately into the AI sector, women’s health innovation — the definition of essential infrastructure — is once again left fighting for scraps. In 2021, global femtech investment peaked at €1.89bn before plunging to just €1.1bn the next year, amid a tech funding apocalypse and capital making a headlong dash towards AI. Several factors contributed to this decline — broader market conditions, withering investor risk appetite, and natural sector maturation. But the surge in AI funding coinciding with a plunge…This story continues at The Next Web

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By Deepti Pathak Blue Lock Rivals is a hugely popular Roblox game set in the beloved anime and manga…
The post Blue Lock Rivals Trello & Discord Link (2025) appeared first on Fossbytes.

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By Hisan Kidwai Inspired by Wordle, Spotle is a fun puzzle game where, instead of words, you use your…
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With a Liquid Glass user interface design across all its products, Apple is shipping its new operating systems today, and while there are plenty of improvements across all its platforms (Mac, iPhone, Apple Watch, TV), the iPad brings in a new set of features that realize the original promises of the device and makes it even more ‘Mac-like’. 

Can you remember Apple’s iPad ad in which a young child asked: “What’s a computer?” Cast your mind back to those ‘Post-PC’ olden days and think about what’s happening with iPadOS 26, which takes several huge steps to realizing that promise. Does making the tablet more Mac-like make it a better PC replacement? Perhaps. It is at least a good alternative for any Windows 10 user seeking a new system.

Window management at last!

The first thing you’ll notice when you use iPadOS 26 for the first time will be the new windowing system, which gives you complete control over up to 12 windows, including how big they are, tiling and Mac-like traffic light controls. (Use these to close, minimize, and maximize windows and to access additional options on a long press of the light). 

Such window management tools are a long-requested improvement that should transform iPads into being much more intuitive working spaces – particularly if you’re using an external display for a real ‘Mac-like’ vibe. 

Helping you do what you want to do

It’s all very well having more control over the windows you are looking at, but what can you do with what you see there? A lot more in this release, it seems.

The revamped Files app lets you pin files to your dock. You can, for example, pin your iCloud folder to your iPad’s dock, which makes getting to the content you are working on far easier. Don’t worry if you or your company uses another cloud storage service, as this support extends to them too. You can also pop your most important folders in the Dock for quick access.

If you’ve not used an iPad before, the Dock is a strip of app and file icons that appears at the bottom of the iPad display to help you quickly and easily get to what you need.

Apple has at last also introduced an iPad version of the Mac’s Preview app. Preview lets you look at, edit, and mark up images and PDFs on your iPad using the same tools you use on your Mac. It’s a welcome introduction, particularly if you want to avoid coughing up cash to PDF app publishers for the ‘luxury’ of signing your name on digital contracts.

For me, the quietly stalking beast in this release is the improved automation, including Apple Intelligence tools, but also intelligent actions in Shortcuts, which lets you create your own custom workflows. We’ll have to wait to see if people do begin using these tools, but those who do should find it even easier to get things done on an iPad.

An amazing communication tool

For many of us, one of the best uses of the iPad is as a communication tool, particularly for video conferencing. This is about to become even more powerful, thanks to Apple’s Call Translation API and Live Translation, which means you can engage in constructive meetings with people despite any language barrier by delivering almost instant translation of what is being said. (And all on the device). 

When making a call, using Messages, or in FaceTime, Live Translation will provide real-time translation captions in English, French, German, Portuguese, and Spanish. When making a call using the Phone app, your words can be translated on screen in real time and then said in the language of the person you are speaking with. When they speak back, you’ll see their words translated on your screen and also hear a synthetic voice speaking to you in your own language. Even better, the other caller doesn’t need to be using an iPhone or iPad. 

I really think Live Translation will be of huge use to international enterprise professionals. The API builds on this, making it possible to build translation into internal and externally-facing company apps. Messages (which can also translate Italian, Japanese, Korean and simplified Chinese, as well as the above) will also translate messages between languages for you.  

There are several more features I think help make iPads more useful, including.

External audio. When you connect an external microphone (physically or wirelessly) you can now make sure it is your default input method, which wasn’t possible before. You can also capture high-quality audio and video during conference calls.

iPhone on iPad. The Phone app is also now available on iPad, which means you can use your iPhone to make calls directly from your iPad.

On background. Another improvement I think will be of benefit to knowledge workers, is the ability to have large file downloads and other computationally demanding processes run in the background while you continue to work.

Will you be downloading iPadOS 26 to your Apple tablet? Please let me know how you get on. I’m particularly interested to learn of the extent to which Live Translation may break down language barriers for business users.

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Source:: Computer World